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For general questions and inquiries, please review our FAQs below. If your question has not been answered, please leave us a message and we will get back to you. If you are interested in booking your appointment please book here.
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Whether this is your first massage or you've been receiving massage therapy for years, we want you to feel informed, comfortable, and confident before your appointment. Below are answers to some of the questions we hear most often.
Before You Book
Do I need a doctor's referral for massage therapy?
Do I need a doctor's referral for massage therapy?
No. You do not need a doctor's referral to book an appointment with us. Massage therapy is a primary health care profession in Ontario, meaning you can book directly with one of our Registered Massage Therapists (RMTs).
Some extended health insurance plans do require a referral for reimbursement, while many do not. Because every insurance plan is different, we recommend checking your individual benefits before your appointment if you're unsure.
Whether you're seeking relief from pain, recovering from an injury, managing stress, or simply looking after your health, you're welcome to book whenever you're ready.
Is massage therapy covered by insurance?
Is massage therapy covered by insurance?
Most extended health benefit plans include coverage for Registered Massage Therapy. Since every treatment at Brantford Therapeutic Massage is performed by a Registered Massage Therapist, your appointment is generally eligible for reimbursement.
Coverage amounts, annual limits, and referral requirements vary between plans, so we recommend reviewing your benefits before your appointment. After your treatment you'll receive the documentation required by your insurer.
Do you offer direct billing?
Do you offer direct billing?
Yes. We offer direct billing to most major insurance providers whenever possible.
If your plan does not allow direct billing, we'll provide you with a detailed receipt that can be submitted for reimbursement. Our goal is to make the process as simple and stress-free as possible so you can focus on your treatment rather than paperwork.
If I enter my credit card when booking, have I already paid?
If I enter my credit card when booking, have I already paid?
No. Your credit card is securely stored only to support our 24-hour cancellation policy. It is not
charged when you reserve your appointment.
Payment is completed after your treatment using your preferred payment method and, where
available, direct billing can be processed at that time.
Do you have free parking?
Do you have free parking?
Yes. We have a large complimentary parking lot located directly outside our clinic, so you never have to worry about finding or paying for parking before your appointment.
We believe your experience should feel easy from the moment you arrive. Instead of stressing about parking or walking several blocks, you can simply park, walk in, and focus on relaxing and getting the most from your treatment ahead.
Are there stairs to access the clinic?
Are there stairs to access the clinic?
No. Our clinic is located on one level with no stairs required to enter.
When choosing our location, accessibility was one of our priorities. We know many of our clients visit us while experiencing pain, recovering from surgery, pregnant, or managing mobility challenges. The last thing we wanted was for getting into the clinic to become another obstacle.
Are your massage tables suitable if I have difficulty with mobility?
Are your massage tables suitable if I have difficulty with mobility?
Absolutely. Every treatment room is equipped with premium electric lift tables that lower to approximately one foot from the floor, making them much easier to get on and off than traditional massage tables.
Each table has also been upgraded with additional cushioning and a heated table warmer to create a comfortable, supportive experience throughout your treatment.
We invested in these tables for two reasons: to make every client feel more comfortable and accessible, and to allow our therapists to adjust table height throughout the day. This helps protect their bodies while allowing them to continue providing exceptional care for years to come.
What should I wear to my appointment?
What should I wear to my appointment?
Wear whatever feels comfortable. Your therapist will explain what clothing, if any, should be removed based on your treatment plan. You will always be professionally draped, with only the area being treated uncovered. Your comfort, privacy, and dignity are always respected.
What should I expect during my first massage?
What should I expect during my first massage?
Your first visit begins with a conversation. We'll review your health history, discuss your goals, answer any questions, and perform an assessment when appropriate.
Your therapist will explain the treatment plan before beginning and encourage communication throughout the appointment so pressure and techniques can be adjusted at any time. Our goal is for you to leave feeling listened to, cared for, and confident in your treatment.
Do massages have to hurt to be effective?
Do massages have to hurt to be effective?
No. One of the biggest misconceptions about massage therapy is that it has to hurt to work.
While certain techniques may feel more intense when treating chronic muscle tension, effective massage is not measured by how painful it is. Your therapist will work within your comfort level while still addressing your treatment goals. In many cases, muscles respond better to thoughtful, consistent treatment than to excessive pressure.
Your therapist will explain the treatment plan before beginning and encourage communication throughout the appointment so pressure and techniques can be adjusted at any time. Our goal is for you to leave feeling listened to, cared for, and confident in your treatment.
How often should I get a massage?
How often should I get a massage?
There is no single answer because every person and every goal is different.
Some clients benefit from occasional treatments to relax and recharge, while others achieve the best results with a regular treatment plan to manage chronic pain, improve mobility, recover from injury, or support an active lifestyle. Your therapist will happily recommend a schedule based on your individual needs.
What is your cancellation policy?
What is your cancellation policy?
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This gives us the opportunity to offer that appointment to another client who may be waiting.
We understand emergencies happen, and we'll always approach exceptional situations with understanding whenever possible.